Feinh Pro terms for agents and brokerages

1. The parties

These terms are between Prospera Systems for Digital Solutions ("we") and the agent or brokerage that signs up for Feinh Pro ("you"). A brokerage that adds agents is responsible for them and for their use of Feinh Pro. You confirm you are a licensed real estate agent or brokerage and that the person accepting these terms may bind you.

2. Accounts and verification

• Give accurate details and keep them current, including your registry number.
• One login per person. Keep your password private; you are responsible for activity on your account.
• The Verified badge is shown only after we check identity, registry and phone, and is reviewed periodically. It is not an endorsement of a particular deal.

3. Subscription and fees

• Feinh Pro is billed monthly, in advance, in Egyptian pounds, plus VAT, at the price shown when you subscribe or in your order.
• The subscription renews each month until you or your brokerage cancels. Cancellation takes effect at the end of the month already paid.
• No refunds. Fees paid for a month that has started are not refundable, in whole or in part, including if you cancel, are suspended for breaking these terms, or do not use the service.
• We tell you at least 30 days before any price change. If you do not agree, you can cancel before it takes effect.
• Optional extras, such as listing boosts, are priced and charged separately when you choose them.

4. Leads, and credit for false leads

Feinh passes you the enquiries that buyers, tenants and owners send about your listings or to you. We do not guarantee a number of leads, replies or deals.

If a lead is false, you get credit for a new lead. A lead is false if the number does not exist or never belonged to the person, the enquiry is spam or automated, or it duplicates a lead you received in the previous 30 days. Report it from the lead in Feinh Pro within 7 days of receiving it. We check it, and if we confirm it is false, we credit your account with one replacement lead. Credits have no cash value and are not refundable. A lead who simply does not answer, changes their mind or is not ready to buy is not a false lead.

Reply to leads promptly. Feinh measures reply times and shows them to buyers. If you do not reply within your brokerage's limit, a lead may be moved to another agent in your brokerage.

5. Listings rules

• List only properties that are available and that you have the owner's written authority to market. Keep that authority and show it to us when asked.
• Listings must be accurate and not misleading: real price, real photos of that property, real location. One listing per property.
• Update or remove a listing as soon as it is sold, rented, reserved or withdrawn. Every listing is checked before it goes live and again every 30 days.
• You confirm you have the rights to all photos and videos you upload and give us the content licence in the Feinh terms of use.

6. Conduct

• Contact people only about what they asked for, and stop when they ask you to. Follow WhatsApp's business messaging rules.
• Do not ask for reviews in return for anything, write reviews about yourself, or pressure clients about reviews.
• Do not take deposits or payments through Feinh, and never ask clients to pay before they have seen the property and its papers.

7. Feinh Score and reviews

Your Feinh Score is calculated from measured reply times, reviews, verification and listing quality, using the same rules for every agent. It is shown to buyers. Paying for Feinh Pro or boosts does not change it.

8. Late payment and suspension

• If a monthly fee is unpaid 7 days after it is due, we may pause your Feinh Pro access and hide your listings until it is paid.
• If it is still unpaid after 30 days, we may close the account.
• We may suspend an account at once for fake or misleading listings, fraud, abuse of clients or other agents, misuse of client data, or serious or repeated breaches of these terms. We will tell you why unless the law prevents it. Fees for the current month are not refunded.
• When an account closes, you can export your client records for 90 days. After that we delete them, except what the law requires us to keep.

9. Your data and your clients

The client records you create or manage in Feinh Pro are yours (or your brokerage's). You can export them at any time. We do not sell them, and we do not use your clients' details to market to them for anyone else. Enquiries that reach you through the Feinh portal are shared between us: you use them to serve the client, and we use them to run and improve the portal as described in the privacy notice.

You are responsible for having a lawful basis to add people to Feinh Pro and to contact them, and for answering their requests about their data. We help you do that.

10. Data processing terms

For client records you manage in Feinh Pro, you are the controller and we are your processor under Egypt's Personal Data Protection Law. We will:

• Process the data only to provide Feinh Pro and on your documented instructions, which are these terms and how you use the service.
• Keep it confidential and make sure our staff and contractors are bound to confidentiality.
• Protect it with appropriate security: encryption in transit, role-based access that walls brokerages off from each other, backups and logging.
• Use sub-processors only under written terms at least as protective as these. Current sub-processors: cloud hosting (United States), email delivery, and WhatsApp Business messaging (Meta). We give 30 days' notice of a new sub-processor, and you may object.
• Transfer data outside Egypt (our servers are in the United States) only with the safeguards the Law requires.
• Help you answer requests from your clients and meet your own obligations, including data protection impact assessments where needed.
• Tell you without undue delay, and within 24 hours of becoming aware, of a breach affecting your client data, with the information you need to notify the Personal Data Protection Center.
• Return or delete the data when the service ends, as in section 8, unless the law requires us to keep it.
• Give you the information needed to show we meet these terms, and allow a reasonable audit on 30 days' notice, at your cost, once a year.

11. Liability

To the extent the law allows, our total liability to you under these terms in any 12 months is limited to the fees you paid us in the 3 months before the claim, and we are not liable for lost profits, lost deals or other indirect losses. This does not limit liability for fraud, gross negligence, or anything else that cannot be limited by law. You are responsible for your listings, your dealings with clients, and claims arising from your breach of these terms.

12. Changes to these terms

We tell you at least 30 days before a change, by email and in Feinh Pro, and ask you to accept the new version. If you do not agree, you can cancel before it takes effect.

13. Law and disputes

These terms are governed by the laws of the Arab Republic of Egypt. We will first try to resolve any dispute in good faith within 30 days. Disputes go to the competent courts of Cairo.